Privacy Policy

This policy explains how Kingcraft Technologies LTD (“Kingcraft Technologies,” “Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information across our websites, mobile apps, products, features, and related services (together, the “Services”).

Registered Address

Contact Information

We try to handle personal data fairly, responsibly, securely, and transparently, consistent with applicable privacy and data protection law. By using the Services, you confirm you’ve read and understood this policy.

What we collect depends on how you access, interact with, and use the Services.

a. Personal Information

Data you choose to give us directly, such as:

• Name
• Email address
• Phone number
• Billing or payment details
• Details you submit via contact forms, support tickets, surveys, or other communications

b. Technical and Usage Information

Data collected automatically as you use the Services, including:

• IP address
• Browser type and version
• Device identifiers
• Device type or model
• Operating system and version
• Language and regional preferences
• Pages, screens, or features you access
• How you interact with the Services
• Date and time of access
• Session length
• Crash reports, logs, and diagnostics

c. Communication Information

When you contact us, we may keep records of that communication, including email correspondence, support requests, form submissions, and messages sent via support or chat channels.

d. Cookies and Similar Technologies

We use cookies, software development kits (SDKs), analytics tools, and similar technologies to run the Services, maintain security, understand usage, improve performance, and enhance the user experience. See Section 9 for more.

a. Providing and Operating the Services

Running, operating, and maintaining the Services; making features available; handling requests and interactions; responding to support questions; delivering the services, information, or features you request.

b. Improving and Developing the Services

Assessing performance and reliability; understanding engagement; diagnosing and fixing technical issues; improving usability and functionality; developing and refining current or future features; maintaining and strengthening security.

c. Communications

Responding to inquiries; providing customer support; sending key operational or administrative notices; notifying you of changes to our Services, policies, or terms; responding to feedback or requests.

d. Security, Fraud Prevention, and Legal Compliance

Detecting and preventing fraud or abuse; spotting unauthorized access or security incidents; investigating suspected policy violations; protecting our users, the Company, our Services, property, and legal rights; enforcing our Terms of Use or other agreements; meeting legal, regulatory, and compliance obligations.

e. Marketing and Promotional Communications

Where the law allows, or where we’ve obtained your consent, we may use your contact details to send product updates, announcements, promotions, or other information about our Services. You can opt out or withdraw consent anytime via the unsubscribe link in our messages, or by contacting us directly.

Where data protection law requires a legal basis, we may rely on your consent; performing a contract with you, or steps taken at your request before we enter one; our legitimate interests, or a third party’s, unless outweighed by your applicable rights and freedoms; or meeting legal or regulatory obligations. Which basis applies depends on the data type, the processing activity, and your jurisdiction.

We don’t sell personal data. That said, we may share or disclose it in the situations below.

a. Service Providers

Third-party companies who carry out functions on our behalf, such as hosting and infrastructure, cloud storage and computing, analytics and diagnostics, customer support, payment processing, security and fraud prevention, and technical and operational support. These providers may only process data as needed to deliver their services to us, under appropriate contractual, confidentiality, privacy, and security obligations.

b. Payment Processing

Purchases and subscriptions may be handled by third-party payment providers, such as Apple or Stripe. When a third-party processor fully handles a payment, we don’t store the complete card details ourselves. Transactions processed by third parties are also subject to that provider’s own terms, policies, and privacy practices.

c. Legal and Regulatory Disclosures

Where we reasonably believe it’s necessary to comply with applicable laws or regulations; comply with a court order, subpoena, or similar legal process; respond to lawful requests from government or regulatory bodies; establish, exercise, or defend legal claims; protect the rights, property, safety, or security of the Company, our users, or others; or detect, investigate, or prevent fraud, misuse, or unlawful activity.

d. Corporate and Business Transactions

If Kingcraft Technologies LTD is involved in a merger, acquisition, financing, restructuring, asset sale, insolvency proceeding, or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable legal requirements.

e. With Your Authorization

We may also share data with other parties when you specifically request, authorize, or consent to that disclosure.

We keep personal data only as long as reasonably necessary to fulfill the purpose it was collected or processed for, weighing why the data was collected, its nature and sensitivity, operational and business needs, contractual obligations, legal, regulatory, accounting, and tax duties, the need to resolve or defend disputes and legal claims, and enforcing our agreements and policies. Once data is no longer reasonably required, we delete, anonymize, or otherwise securely dispose of it in line with applicable requirements.

We apply reasonable technical, administrative, and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Depending on the Service and data involved, these may include secure storage practices, access controls and authentication, encryption in transit where appropriate, security monitoring and logging, and steps intended to prevent unauthorized access or misuse. That said, no method of electronic transmission or storage is completely secure, so we can’t guarantee personal data will always remain fully protected.

Depending on where you live and the privacy laws that apply, you may hold certain rights over your personal data, including the right to access the data we hold about you, correct inaccurate or incomplete data, request deletion in certain circumstances, restrict certain processing activities, object to certain types of processing, withdraw consent where processing relies on it, request portability of certain data, or lodge a complaint with a data protection authority where applicable.

To submit a privacy-related request, contact [email protected]. For some requests, we may need to confirm your identity first, to help protect personal data from unauthorized disclosure or changes. These rights may be subject to limitations and exceptions under applicable law.

Our Services may use cookies and similar tools to enable functionality, maintain security, remember preferences, analyze usage, and enhance the overall experience. Depending on which Services you use, these generally fall into the categories below.

Essential Technologies

These may be needed for core functionality, security, authentication, session handling, or other necessary operations.

Analytics Technologies

These may help us understand engagement, evaluate performance, diagnose issues, and improve our products.

Functional Technologies

These may be used to remember user choices, settings, preferences, or other details that improve the experience of using the Services.

Where required by applicable law, non-essential cookies or similar technologies are only used based on appropriate consent or another permitted legal basis. You may be able to manage cookies through your browser, device, or applicable consent settings — disabling certain technologies may affect the availability or functionality of some parts of the Services.

Because our Services, service providers, and technical infrastructure may operate in multiple jurisdictions, personal information may be transferred to, stored in, or processed in countries other than the one in which you reside — countries whose privacy and data protection laws may differ from those that apply in your jurisdiction. Where required by applicable law, we apply suitable safeguards intended to protect personal information transferred internationally, such as contractual protections or other legally recognized transfer mechanisms.

Our Services aren’t intended for use by children under the age of 13, or any higher minimum age required by applicable law. We don’t knowingly collect personal information from children where parental or guardian authorization is legally required and hasn’t been obtained. If we become aware that a child’s personal information was collected in violation of applicable requirements, we’ll take reasonable steps to delete or otherwise properly handle that information. Parents or legal guardians who believe a child has provided personal information to us improperly may contact us using the details in this policy.

The Services may link to, or integrate with, websites, applications, platforms, products, or services operated by third parties. These third-party services operate independently of Kingcraft Technologies LTD and may collect or process information according to their own terms and privacy policies. We’re not responsible for the privacy practices, security practices, content, or policies of third-party services. We encourage users to review a third party’s applicable privacy policy before sharing personal information with it or otherwise interacting with its service.

We may update this policy from time to time to reflect changes to our Services, business practices, technologies, or legal and regulatory requirements. When updated, we revise the “Last updated” date at the top. Where required by applicable law, we may provide additional notice or request consent before material changes take effect. We encourage users to review this policy periodically to stay informed about how we handle personal information.

Questions, concerns, or requests about this policy or our handling of personal information? Contact us using the following details: